FAQ

How much do you charge per hour?
It depends on whether you are a residential client or a business. Residential clients get charged $88/hour while Businesses are charged $99/hour. We also provide in-house repair and service contracts to our business clients as well, please call us to inquire.

What is Geek-Aid’s turn-around time?
Generally speaking, Geek-Aid provides same-day service to our clients but depending on volume or time, we may schedule an appointment the following day. Geek-Aid is a 24-hour service although we do charge an extra fee for late nights and weekend service.

What forms of payment does Geek-Aid accept?
We accept all major credit cards (VISA, AMEX, MC, DISCOVER) and checks.

What do I need to know before I have a technician come out?
A person at least 18 years of age must be present during the entire time period that services are provided. The technician must have your consent and full access to the computer(s) and/or peripheral(s) being serviced. The technician must also have access and your consent to the location where the service is being performed.

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