IT Service Plans for NYC Small & Midsized Businesses
Take control of your technology with cost-effective local service and support.
Get predictable pricing, fast response and professional business IT for your company without having to hire and manage an in-house employee.
| Service Item | Fully Managed* 89.95 | Remote Only* 39.95 | Included in All Plans |
|---|---|---|---|
| Assessments & Planning | x | ||
| Procurement, Provisioning & Local Retrieval, Delivery & Setup** | x | + | |
| Secure Inventory Storage & Management | x | + | |
| Onsite Visits & Travel | x | + | |
| Remote Support/Response | x | x | x |
| Help Desk/End-User Support – Unlimited Phone, Chat, Email 24/7 | x | x | x |
| Same Day Support | x | x | x |
| Data Compliance Monitoring & Recommendations | x | + | |
| Support for Mac & PC | x | x | x |
| Troubleshooting | x | x | x |
| Tune-Ups & Updates | x | x | x |
| Included Devices: 1 Cell Phone, 1 Tablet, 1 Computer (Laptop or Desktop) & 1 VoIP Phone Per User Seat* | x | x | x |
| Employee IT Onboarding/Offboarding | x | + | |
| Local NYC Technicians 100% of the Time | x | x | x |
| Dedicated Technology Advisor | x | + | |
| Network Setup/Support | x | + | |
| Preventative Network Maintenance | x | ||
| Live 24/7 Response Line Staffed by Certified U.S.-Based Technicians | x | x | x |
| Cloud & Email Support | x | x | x |
| Connectivity Support | x | x | x |
| Remote Network Monitoring/Alerting | x | ||
| Data Migrations** | x | + | |
| Security Basics | x | x | x |
| VOIP Support | x | x | x |
x = included
+ = available add on
** Hardware, subscriptions, shipping (for remote employees outside the service area) and software license costs are additional
FAQs
- What’s the benefit of the fully managed IT service plan?
The fully managed plan puts your entire IT infrastructure (including upgrades and planning) in the hands of an IT expert. Service is proactive and strategic, reducing downtime. - How much will an IT service plan cost?
You are only charged by the computer users/employees/seats you use each month. If you subtract an employee, your monthly bill will go down. We specialize in small and midsized business (SMB) clients — and we understand SMB budgets. - How do managed services work?
GEEK-AID® starts by assessing your network and inventorying covered equipment. Once the account is set up, you can call for service. Our technicians will troubleshoot the device or system that is malfunctioning and quickly begin support/repair service to get your IT system operational and minimize production loss. Fully managed clients also receive regular maintenance services. - What about network cyber security?
GEEK-AID is a wholly owned division of DIGIGUARD™ Cyber Security. Our technicians have direct access to a full division of in-house network security experts. Nothing is outsourced. Unlike most competitors, our expertise in cyber security includes regulatory and HIPAA compliance. Cyber security is not just an afterthought. - Who will I deal with when I need service or support?
Our technicians are 100% NYC-based. You will never have to deal with an offshore call center. Our fully insured, dedicated technicians arrive on-site in uniform and consistently receive updated training and certifications. . - Tell me about your technicians.
Who exactly is handling our financial data, trade secrets and private client/patient data? We are demanding when it comes to the service standards we provide. When hiring technicians, candidates must have a bachelor’s or master’s degree in computer science. A minimum of 10 years of field experience is required — no exceptions. Candidates must possess at least one professional certification. We conduct rigorous background checks. We do not outsource to third-party technicians - Do you offer customized IT plans tailored for unique business needs?
Yes. We can create services to augment your in-house team, such as help-desk only or other hybrid white-label arrangements. We also offer specialized plans for non-profits and retirement communities. Let’s talk.
NEXT STEP: Call or click now to schedule a conversation for managed business IT services. Get local techs, simplified IT management and affordable pricing with GEEK-AID® 877-433-5243.