Computer Hardware Problems? Computer Software Problems? Or Both?
Summary: Learn how you can tell the difference between a computer software problem and a hardware problem. Find out simple diagnostics you can perform before calling in professional IT services. Trying a few simple things on your own is easy and only takes a few minutes. If the issue is still not resolved or you cannot spare the time to troubleshoot computer hardware or software issues on your own, then a call to your technician can resolve the problem. Many issues can be resolved using remote sessions. The technician will let you know if an in-person visit is necessary.
Most of us take our computers for granted…until they stop working correctly. Then the big question is: “How can I tell whether it’s a hardware or software issue?” Before differentiating specific computer hardware issues and software problems, it is essential to understand what hardware and software mean.
Hardware refers to the physical components of a device, such as hard drives, motherboards, keyboards, etc. Software is the computer programs or applications written by developers to be executed by the hardware.
As a general rule, if a malfunction occurs only when running a specific program, it is probably a computer software problem. Alternatively, if problems arise “globally” regardless of what software is being used, it is likely a hardware issue. The following list defines common computer problems that are likely to be hardware, software or possibly both:
- Computer Restarting Without Prompt – If your computer restarts on its own, repeatedly, the problem could be caused by software issues such as malware, viruses, adware or failure to update the operating system. On the other hand, a failing motherboard, graphics card or network card is a hardware-related issue but can cause symptoms like those that arise with computer software problems.
- Computer Running Slowly – Malware or malicious code is a debilitating software problem caused by a cyberattack. As malware often works in the background, unbeknownst to the user, it can cause a system to overwork, resulting in a slowdown. Having too many software items that open at startup can also slow a device down. Alternatively, a fragmented or failing hard drive (or other driver issues), bad or insufficient RAM and worn-out processors are hardware issues that can cause the same effects.
- Peripheral Devices Malfunctioning – Often, failing device drivers can cause printers, keyboards and other peripheral devices to malfunction. Check to make sure your device drivers are up to date. You might have to reinstall the driver for your peripheral device. Bad drivers and driver issues can also fall into the category of software issues.
- Slow Internet Connections – A variety of issues can cause slow connections. On the software side, they can include programs running in the background and consuming network bandwidth. Failing hardware, such as routers, ports and cabling, can also slow down or interrupt your connections.
- Very Slow Downloads – Slow downloading is a hardware problem. Assuming your internet provider is delivering fast connections, slow downloads can be caused by faulty routers and other hardware related to your network. Regular IT maintenance should include checking all cabling, connectors and ports, as well as running network diagnostics to ensure the best possible connection.
- Sudden Total Shutdown – If your computer suddenly turns off on its own or begins to make unusual sounds, you most likely are facing a hardware issue. Failing motherboards or power supplies can be at fault. Dust and blocked vents can also cause devices to shut down due to overheating. Occasionally blowing dust out of vents with canned air is something to try. Before giving up, ensure that all power cords are plugged in to working outlets and no connectors have loosened over time.
- Unwanted Pop-up Ads – Pop-up ads are a software issue and are often generated by malware or adware. Ask your technician about newer and better antivirus software.
- Software Stopped Working – Assuming that the software was working at some point and is compatible with your system, the best solution is to uninstall the application and then download and install a new, clean copy of the software. If software stops working again, there is likely another issue.
Computer hardware troubleshooting and discerning the causes of malfunctions is no easy task. Sometimes, troubleshooting is a tedious process of elimination. Other times, special diagnostics must be run to root out the source of computer issues. SMB owners and home office users often don’t have the time or expertise to diagnose computer hardware issues themselves.
Software troubleshooting often starts by taking note of any error messages or codes that are presented. You can then search the internet for a solution or search the software company’s website to find the error and learn how to correct it. Contact the software developers' support team if you still can’t find the specific error Troubleshooting Basics
There are several time-honored first steps to try before getting frustrated and hiring a professional computer repair service:
- Restart The Device – Try restarting your device or, if needed, your entire computer system. System restarts often resolve software and hardware problems as RAM is freed and connections are refreshed from scratch. Restart a second time, if it did not help.
- Ensure Your Operating System and Apps Are Up to Date – Developers are constantly releasing fixes for known bugs in their software. If you do not update your software, a conflict will arise sooner or later. In addition, cyber security patches released as part of an update can add a cyber protection layer to your system and help stop malware, viruses, adware and other cyberattacks that target known flaws.
If you are still uncomfortable or unsure about differentiating between hardware problems and software issues or if running diagnostics is not your thing, it is probably time to enlist the help of a professional computer repair service. A reputable repair company will have the tools, knowledge and experience to quickly diagnose your problem and restore your computer system to optimal performance.